Cancellation & Refund Policy
Effective Date: 19 September 2026
Website: digiwebsolution.online
At Digiweb Solution, we aim to provide reliable and professional digital services while ensuring clear and transparent terms for our clients. We understand that circumstances may arise where a project or service needs to be cancelled. This Cancellation & Refund Policy explains the terms applicable to cancellations, modifications, and refunds for services provided by Digiweb Solution.
1. Project Initiation and Payments
Each project begins after the client and Digiweb Solution have agreed upon the applicable scope of work, requirements, timeline, and pricing.
Any required advance payment, deposit, or retainer must be received before work is initiated or the project is scheduled.
Payments made toward a project confirm the client’s intention to proceed with the agreed services and allow Digiweb Solution to allocate resources and begin the work.
2. Cancellation by the Client
A client may request cancellation of a project by submitting a written request to admin@digiwebsolution.online.
The following terms will generally apply:
Before Work Commences
If cancellation is requested before any project work has started, the client may be eligible for a 100% refund, subject to any applicable third-party costs or transaction charges that have already been incurred.
After Work Has Begun
If work has already commenced, any refund will be considered based on the portion of work completed, resources allocated, and expenses already incurred.
After Completion or Delivery
Once the agreed deliverables have been completed, submitted, made available to the client, or approved by the client, the payment will generally be non-refundable.
3. Cancellation by Digiweb Solution
Digiweb Solution reserves the right to suspend or cancel a project or service in circumstances including:
Failure by the client to provide required information, content, materials, access, approvals, or feedback within agreed timelines.
Non-payment or delayed payment.
Breach of the agreed terms.
Misuse of intellectual property or digital assets.
Any activity that may create legal, security, technical, or operational concerns.
Where a project is cancelled by Digiweb Solution, any applicable refund will be considered based on the work completed, services delivered, third-party expenses, and other costs incurred up to the date of cancellation.
4. Non-Refundable Services and Expenses
Certain services, purchases, and expenses may be non-refundable once they have been ordered, activated, delivered, or incurred.
These may include, but are not limited to:
Domain registration and renewal charges
Web hosting and server charges
Third-party software, plugins, themes, subscriptions, or licenses
Paid advertising campaigns that have already been launched
External media or promotional placements
Third-party service or platform charges
Completed design, development, or implementation phases
Services that have already been delivered or substantially completed
Third-party charges are subject to the refund terms of the relevant third-party provider.
5. Refund Request Procedure
All refund requests must be submitted in writing to:
Email: admin@digiwebsolution.online
The request should include relevant information such as:
Client name
Invoice or order number
Service/project name
Date of payment
Reason for the cancellation or refund request
Any relevant supporting information
Digiweb Solution will review the request and communicate the decision to the client.
Where a refund is approved, it will generally be processed within 7–10 business days using the original payment method, subject to the processing timelines of banks, payment gateways, or financial institutions.
6. Late or Missing Refunds
If an approved refund has not been received within the stated processing period, clients should:
1. Check their bank account or payment account again.
2. Contact their bank or card/payment provider to confirm whether the transaction is still being processed.
3. Contact Digiweb Solution at admin@digiwebsolution.online if the refund remains unresolved.
We will assist in checking the status of the refund where the necessary transaction information is available.
7. Service Modifications and Revisions
If a client is dissatisfied with an aspect of a project, we encourage the client to contact us before requesting cancellation.
Where applicable to the agreed scope of work, Digiweb Solution may provide reasonable revisions, corrections, or adjustments to address legitimate project requirements.
Additional work outside the original agreed scope may require additional charges and a revised timeline.
8. Force Majeure
Digiweb Solution will not be responsible for delays, interruptions, or inability to perform services caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, major internet or infrastructure outages, government restrictions, third-party service failures, cyber incidents, technical disruptions, or other unforeseen events.
Where such circumstances occur, project timelines may be reasonably adjusted. Any refund consideration will depend on the circumstances, work already completed, and costs incurred.
9. Dispute Resolution and Governing Jurisdiction
Digiweb Solution encourages clients to first contact us directly so that cancellation, refund, or service-related concerns can be discussed and resolved amicably.
If a dispute cannot be resolved through direct communication, the matter shall be subject to the applicable laws of India, with the applicable jurisdiction being Delhi, India, subject to applicable law.
10. Policy Updates
Digiweb Solution may update or modify this Cancellation & Refund Policy from time to time to reflect changes in our services, business practices, payment processes, or applicable legal requirements.
The updated version will be published on our website. Clients are encouraged to review this page periodically for the latest information.
11. Contact Information
For cancellation, refund, or related service inquiries, please contact:
Digiweb Solution
Email: admin@digiwebsolution.online
Website: digiwebsolution.online
Jurisdiction: Delhi, India